Life Alliance values the opinions of all our stakeholders and would like to welcome any comments, suggestions, questions or concerns that you may have. Please feel free to contact us at any time and let us know how we are doing or how we can improve the services that we deliver to our consumers. You may contact us by calling either office location during hours of operation or fill out the form here to email us.
Any consumer calling after hours of operation and in crisis may reach a Life Alliance clinical supervisor at (336) 928-0330.
If a consumer or family is experiencing an emergency, please call 911.
Consumers calling after hours may contact the Managed Care Organization/LME 24 hour access line.
If you would like to make an anonymous complaint you may do so by sending a letter to 907 Sparta Road, North Wilkesboro, NC 28659. Be sure to add the following information on your complaint:
If you would like to provide additional suggestions you may take our
stakeholder satisfaction survey. Click here for a printable PDF and mail to:
907 Sparta Rd.
North Wilkesboro, NC 28659
Anyone wishing to review our quality outcomes report/strategic plan/ culture competence plan/ or survey results may do so at either office location during normal business hours.