Our goal is to be one of the best service providers in our field and to maintain that the consumer, consumer needs and family concerns are always the priority. We are committed to maintaining or exceeding all necessary regulations in order to remain a top quality provider in the communities that we serve. Our intention is to provide highly trained professional and paraprofessional staff to assist the individuals we serve in obtaining daily living skills, learning self help skills, overcoming limitations and acquiring skills necessary to live as independently as possible. We are available to assist consumers and families with many aspects of daily living for optimum quality of life. Life Alliance welcomes any comments, suggestion, questions or concerns that you may have. Please let us know how we are doing or how we can improve the services that we deliver to our consumers.
(Monday - November 28th, 2016)
My name is Darren Staley, Quality Assurance Director for Life Alliance. I have been with the company almost three years. I have a Bachelor of Science degree from St. John's University. Born and raised in Wilkes County, I also have also lived in Elkin and Charlotte.
I think by now I have met with most of you. Probably more so in North Wilkesboro because that is the closest office to my house and I spent a lot my time there, especially in the beginning. Now and in the future I plan to make a concerted effort to be in each office at least once per week.
A lot of what I do is kind of behind-the-scenes. Rules and regulations in this field are vast and constantly changing. A big part of my job is to make sure we are in compliance and find ways to stay in compliance without placing additional burdens the individuals we serve, their families, and our employees. In many cases my hands are tied, but I always try.
Another big aspect of my job is to gather information regarding how to provide services in the most clinically appropriate manner and advocate for issues that are important to you. I am a voting member of the Smoky Northern Regional Collaborative and the Smoky Provider Council. I am a member of the Partners Provider Council, Partners Innovations Stakeholder Committee, and the I/DD co-chair of the Partners Global Continuous Quality Improvement Committee.
When you guys send in those annual satisfaction surveys that sometimes seem pointless I'm sure, I read every one, tabulate them, and then begin a Quality Improvement Project when any line item on that survey gets an aggregate score of less than 90%. If it is an internal issue, we try our best to resolve it internally. If it is a system-wide issue, I take these concerns to the councils and committees to try and find resolution.
Again, sometimes my hands are tied, but your voices are being heard. Even outside of that process, I have been and always will be available to assist with individual concerns. Usually it is in the form of the Qualified Professionals or Administrative staff relaying them to me and me relaying information back, but you are always welcome to contact me directly.
That's what I do, but it pales in comparison to what you all do. And by you all I mean the individuals we serve, their families, the employees.You are the real deal, in terms of strength and courage in the face of adversity. There are very few people in this world who can even fathom the challenges you face on a daily basis. They may appreciate and respect it, but they can never understand it the way you do.
It is an honor for me to do my very best to help give you guys the support you need in whatever way I can.